is a brand of Sport Local Action CIC (company number 15440132), which is the data controller for the personal information described in this policy.
Who We Are
This policy explains what personal information OURSPACE collects when you visit our site or place an order, why we collect it, and what rights you have over it. Sport Local Action CIC, the company behind OURSPACE, is the data controller responsible for your information.
What We Collect and Why
| What we collect | Why |
|---|---|
| Name, delivery and billing address | To fulfil and deliver your order |
| Email address and phone number | To send order confirmations and updates, and to contact you about your order if needed |
| Order history | To manage returns, exchanges, and customer service |
| Payment details | Processed securely by our payment provider. We do not store your full card details ourselves |
| Marketing preferences | Only where you've opted in, to send updates about new products and our impact |
| Website usage data | To understand how our site is used and improve it, via cookies and analytics |
How We Use Your Information
We use your information to:
- Process and deliver your order
- Handle returns, exchanges, and customer service queries
- Send you marketing communications, but only if you've opted in, and you can unsubscribe at any time
- Understand how our site is used, so we can improve it
- Prevent fraud and keep our site secure
The legal basis for most of this is that it's necessary to fulfil your order (a contract between us). Marketing is based on your consent. Site improvement and fraud prevention are based on our legitimate interest in running a functioning, secure business.
Who We Share It With
We use trusted third parties to run our site and fulfil orders, and we only share what each of them needs to do their job:
- Shopify, our ecommerce platform, which processes orders and payments on our behalf
- Our payment provider, to process payments securely
- Our delivery courier, to get your order to you
- Our email marketing provider, only for contacts who've opted in
If you've bought through a partner's page or link, we do not share your personal information with that partner. Partners only ever see aggregate sales figures, not who bought what.
We never sell your personal information to anyone.
Where Your Data is Processed
Some of these providers may process data outside the UK. Where that happens, we make sure appropriate safeguards are in place, such as standard contractual clauses, to keep your information protected to UK standards.
Cookies
Our site uses cookies to remember your basket, keep you signed in, and understand how the site is used. You can control cookies through your browser settings, and where required we'll ask for your consent before setting non-essential cookies.
How Long We Keep Your Information
We keep order information for as long as necessary to meet our legal and accounting obligations, typically several years, and marketing information for as long as you remain subscribed. You can ask us to delete your information at any time, subject to what we're legally required to retain.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Correct anything that's inaccurate
- Ask us to delete your information
- Restrict or object to how we use it
- Ask for your information in a portable format
- Withdraw consent for marketing at any time
To exercise any of these rights, contact us athello@wearourspace.com. If you're not satisfied with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Children
OURSPACE products are sold to adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact
Questions about this policy or your personal information: hello@wearourspace.com